Last updated: September 11, 2026
This website is operated by PULSE COMMERCE GROUP LTD, Company Number 17432515, trading as Biorexol.
Throughout these Terms of Service, the terms "we", "us", "our", and "Biorexol" refer to PULSE COMMERCE GROUP LTD.
These Terms of Service govern your access to and use of our website and your purchase of products from us.
By accessing our website, placing an order, or otherwise using our services, you agree to these Terms of Service together with any policies referenced in them, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
Nothing in these Terms affects any mandatory rights you may have under applicable consumer protection law.
By using our website or placing an order, you confirm that you are legally capable of entering into a binding contract under the laws applicable to you.
You may not use our website or products for any unlawful or unauthorized purpose or violate any applicable laws or regulations while using our Services.
You must not transmit viruses, malicious code, or otherwise attempt to interfere with the proper operation or security of the website.
We may refuse or restrict access to our Services where reasonably necessary, including in cases of suspected fraud, abuse, unlawful activity, security risks, or violation of these Terms.
We reserve the right to modify, suspend, or discontinue parts of the website or Services where reasonably necessary.
Nothing in this section limits any rights you have in relation to an order or contract that we have already accepted.
We take reasonable care to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
However, minor differences may occur between how products appear on screen and their actual appearance, including differences caused by device displays, lighting, packaging updates, or manufacturing variations.
Product images are intended to provide a fair representation of the products offered.
Nothing in this section excludes your legal rights where goods are faulty, materially different from their description, not of satisfactory quality, or otherwise fail to meet requirements imposed by applicable law.
Products offered through our website are subject to availability.
We may limit quantities available for purchase where reasonably necessary, including to prevent fraud, resale abuse, pricing errors, stock shortages, or unusually large orders.
If a product becomes unavailable after you place an order, we will notify you and provide an appropriate refund for any unavailable item where payment has already been taken.
Prices displayed on our website may change from time to time.
The price applicable to your purchase will generally be the price displayed at checkout when you place your order, except in cases of an obvious pricing or technical error.
Any applicable delivery charges, taxes, duties, or other charges that we collect will be disclosed during checkout where required.
You agree to provide accurate and complete billing and payment information.
Payment may be processed by third-party payment providers.
Where available, you may be offered Klarna as a payment method at checkout.
Klarna payment services are provided by Klarna and are subject to Klarna's own applicable terms, eligibility requirements, payment terms, and privacy practices.
Availability of a Klarna payment method does not guarantee that Klarna will approve a transaction.
Klarna may perform identity, eligibility, fraud-prevention, or credit-related checks where applicable.
If you choose Klarna, payment obligations to Klarna will be governed by the applicable agreement between you and Klarna.
If we issue an approved refund for an order paid through Klarna, the refund will be processed through the original transaction. Klarna will then update your payment schedule or refund eligible amounts already paid, as applicable.
Please contact Klarna directly regarding questions specifically relating to your Klarna payment plan, payment schedule, or Klarna account.
Our processing and sharing of personal information in connection with Klarna is explained in our Privacy Policy.
After you place an order, you may receive an automated order acknowledgement or confirmation.
An automated acknowledgement that we have received your order does not necessarily mean that your order has been accepted.
We may review an order before accepting it, including for payment authorization, product availability, suspected fraud, pricing errors, or incorrect order information.
A binding sales contract is formed when we accept your order, which may occur when we send an order confirmation indicating acceptance or when the order is dispatched, depending on the circumstances.
If we cannot accept your order, we will notify you and will refund any amount we have already received for the order.
We may refuse or cancel an order where reasonably necessary, including where:
The product is unavailable.
Payment cannot be authorized.
We identify suspected fraud or unauthorized activity.
There is an obvious pricing or product information error.
Shipping to the provided destination is unavailable.
The order violates these Terms or applicable law.
We will not cancel accepted consumer orders merely for arbitrary reasons where doing so would conflict with applicable consumer law.
You agree to provide current, complete, and accurate information when placing an order.
You are responsible for ensuring that your:
Name;
Shipping address;
Billing information;
Email address; and
Telephone number
are correct.
We are not responsible for delays or failed delivery caused by incorrect information supplied by you, except to the extent that applicable law provides otherwise.
If you discover an error in your order information, please contact us as soon as possible at info@biorexol.com.
Shipping methods, estimated processing times, estimated delivery times, and other relevant delivery information are described in our Shipping Policy and, where applicable, at checkout.
Delivery estimates are estimates unless we expressly agree to a guaranteed delivery date.
We will take reasonable steps to deliver orders within the communicated timeframe.
Nothing in these Terms limits your statutory rights in relation to delayed or failed delivery.
Where required by applicable law, goods will be delivered within the legally required period unless another delivery period has been agreed with you.
Our procedures for cancellations, returns, damaged or defective products, and refunds are described in our Return & Refund Policy.
Where applicable consumer law provides you with a right to cancel or withdraw from a distance purchase, that legal right will apply regardless of any additional voluntary return period that we offer.
Customers in the United Kingdom and European Economic Area may have statutory cancellation or withdrawal rights for qualifying online purchases.
Nothing in our Return & Refund Policy or these Terms is intended to restrict rights that cannot legally be excluded.
We may provide access to services, features, tools, or integrations provided by third parties.
Your use of third-party services may also be governed by the relevant third party's terms and privacy policies.
We are not responsible for independent third-party services that are outside our reasonable control.
However, this section does not exclude any responsibility that we are legally required to accept.
Our website may contain links to websites or services operated by third parties.
We do not control third-party websites and are not responsible for their independent content, privacy practices, security, or availability.
You should review the applicable policies and terms of any third-party website before using it or providing personal information.
Our collection, use, processing, and disclosure of personal information is governed by our Privacy Policy.
Where payment providers such as Klarna process personal information independently, their own privacy notices may also apply.
We may occasionally identify typographical errors, inaccurate information, technical errors, or omissions relating to products, pricing, promotions, availability, shipping, or other aspects of the website.
We may correct genuine errors and update information where reasonably necessary.
If an error materially affects an order you have already placed, we will inform you where appropriate and provide any remedies required by applicable law.
We will not use this provision to make arbitrary material changes to an accepted consumer contract.
You must not use our website or Services:
For unlawful or fraudulent purposes.
To violate applicable laws or regulations.
To infringe intellectual property or other legal rights.
To submit deliberately false or misleading information.
To transmit malicious software or harmful code.
To attempt unauthorized access to the website, accounts, networks, or systems.
To interfere with security or technical features.
To harvest personal information unlawfully.
To harass, threaten, abuse, or unlawfully discriminate against others.
We may restrict access to the Services where we reasonably believe these Terms have been violated.
Unless otherwise stated, the content on this website, including branding, text, graphics, logos, images, designs, and website content, is owned by us, licensed to us, or otherwise used with permission.
You may use the website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, commercially exploit, or otherwise use protected website content without permission where such permission is legally required.
If you are purchasing as a consumer, you may have mandatory legal rights relating to the products you purchase from us.
For example, under applicable UK consumer law, goods must generally be:
As described;
Of satisfactory quality; and
Fit for their intended purpose.
These statutory rights are separate from, and are not replaced by, any voluntary return policy, commercial warranty, or other benefit we may provide.
Nothing in these Terms excludes or restricts any consumer right that cannot legally be excluded or restricted.
We aim to keep our website available, accurate, and secure, but we cannot guarantee that the website will always operate without interruption or technical errors.
We may temporarily suspend website access for maintenance, security, technical, or operational reasons.
General informational content on the website is provided for informational purposes and should not be treated as professional legal, financial, or other specialist advice unless expressly stated otherwise.
Any disclaimer in these Terms applies only to the extent permitted by applicable law.
Nothing in this section limits our obligations concerning products you purchase from us or any mandatory consumer rights.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms excludes or limits liability for:
Death or personal injury caused by negligence where liability cannot legally be excluded;
Fraud or fraudulent misrepresentation;
Breach of statutory consumer rights;
Defective or misdescribed goods where applicable law imposes liability; or
Any other liability that cannot legally be excluded or limited.
If you are a consumer, we are responsible for losses that are a reasonably foreseeable consequence of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable, were not caused by our breach, or resulted from circumstances outside our reasonable control, except where applicable law provides otherwise.
If you use products or Services primarily for business or commercial purposes, different legal rules may apply.
To the extent permitted by applicable law, you may be responsible for reasonable losses or costs we incur as a direct result of your unlawful use of the Services, fraudulent activity, or material breach of these Terms.
This section does not require a consumer to compensate us for matters for which the consumer is not legally responsible.
We will not be responsible for delays or failures caused by events outside our reasonable control where applicable law permits.
These may include severe transportation disruption, natural disasters, governmental actions, war, civil unrest, major telecommunications failures, or other events that we could not reasonably prevent.
We will take reasonable steps to minimize the effects of such events.
Your statutory rights in relation to delayed or undelivered goods remain unaffected.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will apply only to the maximum extent permitted by law.
The remaining provisions will continue in effect where legally possible.
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
These Terms, together with policies expressly incorporated into them, constitute the agreement between you and us regarding your use of the website and purchases from our store.
Nothing in this section excludes statements, rights, or remedies that cannot legally be excluded.
These Terms are governed by the laws of England and Wales.
If you are a consumer living outside England and Wales, you may also benefit from mandatory consumer protection laws in your country of residence.
Nothing in these Terms deprives you of mandatory protections or jurisdictional rights provided to you by applicable consumer law.
We may update these Terms from time to time to reflect changes in our Services, business practices, payment methods, legal requirements, or other operational reasons.
The version that applies to an order will generally be the version in effect when that order was placed, unless applicable law requires otherwise.
Updated Terms will be posted on this website together with an updated revision date.
Questions about these Terms of Service can be sent to:
PULSE COMMERCE GROUP LTD
Trading as: Biorexol
Company Number: 17432515
128 City Road
London
EC1V 2NX
United Kingdom
Email: info@biorexol.com
Telephone: +44 7782 260054