Last updated: September 11, 2026
Biorexol is operated by PULSE COMMERCE GROUP LTD. We operate this store and website, including all related information, content, features, tools, products, and services, in order to provide you with our products and services (the "Services").
Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit or use our website, make a purchase or other transaction, use one of our available payment methods, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will apply.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have been provided with information about how we collect, use, and disclose personal information as described in this Privacy Policy.
When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.
Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify or be linked to an individual.
Depending on how you interact with the Services, your location, and applicable law, we may collect or process the following categories of personal information:
Contact information, including your name, billing address, shipping address, email address, and telephone number.
Payment and financial information, including payment method details, payment confirmations, transaction details, and information necessary to process your payment. Payment information may be processed directly by our payment service providers rather than stored by us.
Account information, including your username, password, preferences, and account settings, where applicable.
Transaction and order information, including products you view, purchase, return, exchange, or cancel, order values, shipping details, and transaction history.
Communications, including information you provide when contacting customer support or communicating with us.
Device and technical information, including your browser, device information, IP address, network information, and other online identifiers.
Usage information, including information about how you interact with our website and Services.
Marketing information, including your preferences regarding marketing communications and, where permitted, information used to personalize advertising.
We may collect personal information:
Directly from you when you make a purchase, create an account, contact us, or otherwise provide information to us.
Automatically when you visit or use our website, including through cookies and similar technologies.
From Shopify and other service providers that support our website and business operations.
From payment providers, including Klarna where Klarna is selected as a payment method.
From fulfillment, shipping, analytics, advertising, fraud-prevention, and other service providers.
From other third parties where permitted by applicable law.
We may use personal information for the following purposes:
We use personal information to:
Process and manage orders and payments.
Fulfill and ship purchases.
Process returns, refunds, cancellations, and other transactions.
Provide customer support.
Maintain and manage customer accounts.
Remember preferences.
Improve and personalize our Services.
Recommend products or services that may be relevant to you.
We use and share information as necessary to process payments and provide available payment options.
Payment providers may process your information independently in accordance with their own privacy policies.
In order to offer Klarna payment methods, we may provide Klarna with certain personal information during the checkout and payment process.
This may include information such as your name, contact information, billing and shipping address, order details, transaction amount, and other information necessary for Klarna to assess your eligibility for its payment methods, process the transaction, prevent fraud, and provide its services.
The personal information provided to Klarna is processed by Klarna in accordance with Klarna's own privacy notice:
https://www.klarna.com/international/privacy-policy/
Klarna may carry out identity, fraud-prevention, eligibility, and credit-related assessments where applicable to the payment method you select and as permitted by applicable law.
We do not control Klarna's independent processing of your personal information.
Where permitted by applicable law, we may use personal information to send marketing or promotional communications by email or other channels and to display advertising that may be relevant to you.
Where consent is required, we will rely on your consent.
You may opt out of promotional emails at any time by using the unsubscribe option included in those communications.
We may process personal information to:
Protect our website, customers, and business.
Detect and prevent fraudulent or unauthorized transactions.
Verify transactions.
Investigate suspicious, illegal, unsafe, or malicious activity.
Protect our legal rights and the rights of others.
We use personal information to respond to questions, provide customer support, communicate about orders and transactions, and maintain our relationship with you.
We may process personal information where necessary to:
Comply with applicable laws and legal obligations.
Respond to lawful requests from authorities.
Establish, exercise, or defend legal claims.
Enforce our agreements, policies, and terms.
Resolve disputes.
We may disclose personal information where necessary to operate our business and provide the Services, including:
To Shopify, which provides our ecommerce platform.
To payment processors and payment providers, including Klarna where you select Klarna as a payment option.
To fulfillment partners and suppliers involved in preparing and fulfilling your order.
To shipping and logistics providers that deliver your order.
To IT, hosting, cloud storage, analytics, customer support, security, and fraud-prevention providers.
To advertising and marketing service providers, where permitted by applicable law.
To professional advisers, regulators, government authorities, or law enforcement where required or permitted by law.
In connection with a merger, acquisition, restructuring, financing, sale of assets, insolvency, or similar business transaction.
Where you request or consent to the disclosure.
Service providers may process personal information only as necessary to provide their services, subject to applicable contractual and legal requirements.
Our store is hosted and supported by Shopify.
Shopify processes personal information relating to your use of the Services to provide and improve its services and our ecommerce functionality.
Information you provide through our store may therefore be transmitted to and processed by Shopify and its service providers, including in countries outside your country of residence.
Shopify may also process certain information independently in accordance with its own privacy practices.
You can learn more about Shopify's processing of personal information through the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
You may also have access to privacy controls made available by Shopify:
We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, analyze website usage, provide functionality, prevent fraud, and, where permitted, personalize advertising.
Where required by applicable law, non-essential cookies or similar technologies will be used only after obtaining the appropriate consent.
You may be able to manage certain cookie preferences through our website or your browser settings.
Our Services may contain links to websites, payment providers, social media platforms, or other services operated by third parties.
These third parties have their own privacy policies and practices.
We are not responsible for the privacy or security practices of third-party websites or services that we do not control.
We recommend reviewing the privacy policies of any third-party service you use.
The Services are not intended for children, and we do not knowingly collect personal information from children below the age at which they can legally provide consent under applicable law.
If you believe a child has provided us with personal information inappropriately, please contact us using the contact details below.
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
However, no method of transmitting or storing information can be guaranteed to be completely secure.
You should avoid sending sensitive or confidential information through unsecured communication channels.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
Fulfill orders and provide Services.
Maintain necessary business and transaction records.
Meet tax, accounting, regulatory, and legal requirements.
Prevent fraud.
Resolve disputes.
Enforce our agreements and policies.
The applicable retention period may vary depending on the type of information and applicable legal requirements.
Depending on where you live, you may have rights regarding your personal information.
These may include:
Right of access: The right to request information about the personal information we hold about you.
Right to correction: The right to request correction of inaccurate or incomplete personal information.
Right to deletion: The right to request deletion of personal information in certain circumstances.
Right to data portability: The right to obtain certain personal information in a portable format where applicable.
Right to object: The right to object to certain processing activities.
Right to restriction: The right to request restriction of certain processing activities.
Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time.
These rights may be subject to legal limitations and exceptions.
We may need to verify your identity before responding to a request.
To exercise your rights, please contact us at:
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.
Even if you opt out of marketing communications, we may still send transactional or service-related messages, including messages concerning your orders, payments, refunds, account, or customer support requests.
If you reside in the United Kingdom or European Economic Area, applicable data protection laws may provide you with additional rights relating to your personal information.
Where required, we process personal information based on one or more lawful bases, including:
Performance of a contract with you.
Compliance with a legal obligation.
Our legitimate interests, where those interests are not overridden by your rights.
Your consent.
Other lawful grounds permitted by applicable law.
You may also have the right to lodge a complaint with the applicable data protection supervisory authority.
Your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.
This may include processing by Shopify, payment providers, fulfillment partners, shipping providers, and other service providers.
Where personal information is transferred from the United Kingdom or European Economic Area to a country that does not provide an adequate level of data protection, we will use an appropriate legal transfer mechanism where required, such as approved Standard Contractual Clauses or another lawful transfer mechanism.
If you have concerns about how we process your personal information, please contact us first at:
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, technology, service providers, or other operational reasons.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and provide any additional notice required by applicable law.
If you have questions about this Privacy Policy, our privacy practices, or your personal information rights, you can contact us at:
PULSE COMMERCE GROUP LTD
128 City Road
London, EC1V 2NX
United Kingdom
Email: info@biorexol.com
Telephone: +44 7782 260054
For the purposes of applicable UK and European data protection laws, PULSE COMMERCE GROUP LTD is the data controller of personal information processed for the purposes described in this Privacy Policy, except where another party, such as Klarna or Shopify, acts as an independent controller for its own processing activities.