SHIPPING POLICY

Last updated: September 11, 2026

PULSE COMMERCE GROUP LTD, trading as Biorexol, ships orders to customers across supported European destinations.

ORDER PROCESSING

Orders are typically processed within 1–2 business days, Monday to Friday, excluding public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing time is separate from the estimated delivery time.

ESTIMATED DELIVERY TIMES

After your order has been processed and dispatched, estimated delivery times are:

• Finland: 3–7 business days

• Sweden: 3–7 business days

• Denmark: 3–7 business days

• Norway: 3–7 business days

• Germany: 3–7 business days

• Netherlands: 3–7 business days

• Other supported European destinations: 5–10 business days

These are estimated delivery times and are not guaranteed unless we expressly state otherwise.

Delivery may occasionally take longer due to circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays, unusually high shipping volumes, or incorrect delivery information.

Nothing in this Shipping Policy affects any statutory rights you may have regarding delayed or failed delivery.

SHIPPING COSTS

We currently offer:

• Free standard shipping on orders over €40

• €4.99 standard shipping on orders under €40

Any applicable shipping charges will be displayed before you complete your purchase.

If additional taxes, duties, or import-related charges apply to a destination, these will be handled in accordance with applicable law and the information provided at checkout.

SHIPPING AND FULFILLMENT

Orders may be fulfilled and shipped by third-party fulfillment, logistics, or shipping partners acting on our behalf.

This means that the shipping origin shown on your parcel may differ from our registered business address.

The seller responsible for your purchase remains:

PULSE COMMERCE GROUP LTD, trading as Biorexol.

ORDER TRACKING

Once your order has been dispatched, we will send you a shipping confirmation email.

Where the selected carrier provides shipment tracking, the email will include a tracking number or tracking information that allows you to follow the delivery status of your order.

Please allow a short period after dispatch for tracking information to become active in the carrier's system.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your shipping information carefully before completing your purchase.

If you notice an error in your delivery address, contact us as soon as possible at info@biorexol.com.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been shipped.

FAILED OR UNDELIVERABLE DELIVERY

If a delivery cannot be completed because the address provided is incorrect or incomplete, the recipient is unavailable, or the customer fails to collect the parcel where collection is required, the carrier may return the shipment, hold it for collection, or otherwise handle it in accordance with its delivery procedures.

If you experience a delivery issue, contact us at info@biorexol.com so we can review the shipment and provide appropriate assistance.

DELAYED OR MISSING ORDERS

If your order has not arrived within the estimated delivery period, please first check the tracking information provided with your shipping confirmation.

If the tracking information does not resolve the issue, please contact us at info@biorexol.com with your order number.

If your package has still not arrived within 14 business days after the end of the estimated delivery period, please contact us so that we can investigate the shipment with the relevant carrier or fulfillment partner.

Where a shipment is confirmed as lost or cannot be delivered, we will provide an appropriate resolution in accordance with applicable law, which may include replacement or refund.

DAMAGED PACKAGES

If your parcel or product arrives damaged, please contact us as soon as reasonably possible at info@biorexol.com.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the damaged parcel and/or product where appropriate

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer law.

CONTACT INFORMATION

If you have questions regarding shipping or delivery, please contact us:

PULSE COMMERCE GROUP LTD
Trading as: Biorexol

128 City Road
London
EC1V 2NX
United Kingdom

Email: info@biorexol.com
Telephone: +44 7782 260054