Palautuskäytäntö

We have a 60-day return policy, which means you have 60 days after receiving your order to contact us regarding a return or refund request.

To be eligible for a return or refund review, your item should generally be in the same condition that you received it, unused and, where applicable, unopened, with its original packaging. You will also need your receipt or proof of purchase.

To request a return or refund, please contact us at info@biorexol.com and include your order number, the reason for your request, and any relevant photographs where applicable.

Please do not send any products back to the sender address shown on the parcel unless we specifically instruct you to do so.

Depending on the circumstances, we may resolve an approved request by issuing a refund or replacement without requiring the product to be physically returned. If a physical return is required, we will provide you with the applicable return instructions before you send the product.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, incorrect, or materially different from its description.

Please email info@biorexol.com with your order number and, where appropriate, clear photographs or other information showing the issue.

Once the claim has been reviewed and approved, we will provide an appropriate resolution, which may include a replacement or refund. In some cases, you may not be required to return the item.

Refunds

We will notify you once your refund request has been reviewed and let you know whether it has been approved.

If approved, the refund will be processed to your original payment method within 1–2 business days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

If you paid using Klarna, the refund will be processed through the original Klarna transaction. Klarna will update your payment schedule or refund any eligible amount already paid, as applicable.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at info@biorexol.com.

European Union Right of Withdrawal

If your order is delivered to a country within the European Union, you generally have the right to withdraw from your purchase within 14 days from the day you, or a person nominated by you, receives the goods, without providing a reason.

To exercise your right of withdrawal, please notify us within the 14-day withdrawal period by contacting info@biorexol.com.

After receiving your withdrawal request, we will provide you with instructions on how the request will be handled. Depending on the circumstances, we may issue a refund without requiring the goods to be physically returned.

If we require the goods to be returned, we will provide appropriate return instructions.

Where required by applicable law, eligible refunds will include the cost of the least expensive standard delivery option offered for the original order. Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable.

Your statutory consumer rights are not affected by this policy.

Contact Information

PULSE COMMERCE GROUP LTD
128 City Road
London, EC1V 2NX
United Kingdom

Email: info@biorexol.com